Privacy Policy
Last updated: November 30, 2025
MyTechCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic device repair and pickup/delivery services.
Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number, mailing address)
- Device information (make, model, serial number, issue description)
- Payment information (processed securely through third-party payment processors)
- Pickup and delivery addresses
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
We use the collected information for the following purposes:
- To provide, maintain, and improve our repair and delivery services
- To process your service requests and schedule pickups/deliveries
- To communicate with you about your service requests, updates, and customer support
- To process payments and send invoices
- To send you promotional materials and updates (with your consent)
- To detect, prevent, and address technical issues and fraud
- To comply with legal obligations and enforce our terms
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party service providers who assist us in operating our business (payment processors, delivery partners, IT services)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use industry-standard encryption for data transmission and secure storage practices. Access to personal information is restricted to authorized personnel only.
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us at privacy@mytechcare.com
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@mytechcare.com
- Phone: +966 570 930 863
- Address: [Your Business Address]